Privacy Policy

1. Introduction

ZN Systems (“we,” “us,” or “our”) operates the website zn-systems.com and provides custom software development, business systems, AI automation, and API integration services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

• Contact information — name, email address, company name, phone number when you submit an inquiry or project brief.
• Project information — details about your business, requirements, and goals that you share during scoping calls or in written briefs.
• Communication records — emails, messages, and meeting notes exchanged during the course of an engagement.

Information Collected Automatically

• Usage data — pages visited, time spent on pages, referring URLs, and general interaction patterns on our website.
• Device information — browser type, operating system, screen resolution, and device type.
• Log data — IP address, access times, and other diagnostic data collected automatically by our servers.
• Cookies and similar technologies — we use cookies to remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide project proposals.
• To deliver and manage software development services you have engaged us for.
• To communicate with you about projects, updates, and service-related matters.
• To improve our website, services, and user experience.
• To detect and prevent fraud, abuse, or unauthorized access.
• To comply with legal obligations and enforce our agreements.
• To send occasional marketing communications (with your consent, where required by law). You may opt out at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers — with trusted third-party providers who assist in operating our website and delivering services (e.g., hosting providers, analytics tools), subject to confidentiality obligations.
• Legal requirements — when required by law, regulation, subpoena, or other legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.
• With your consent — when you explicitly authorize us to share your information with a specific third party.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

Project-related data (including code, designs, and communications) is retained according to the terms of the relevant project agreement.

7. International Data Transfers

ZN Systems operates globally, with our development team based in Pakistan. If you access our services from outside Pakistan, your information may be transferred to and processed in Pakistan or other jurisdictions where our service providers operate.

We take appropriate steps to ensure that your personal information receives an adequate level of protection in the jurisdictions where it is processed, including through the use of standard contractual clauses or other appropriate safeguards where required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal obligations.
• Objection — object to the processing of your personal information for certain purposes.
• Data portability — request that your data be transferred to you or another controller in a structured, commonly used format.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at hello@zn-systems.com.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your rights.

ZN Systems does not sell personal information as defined under the CCPA/CPRA.

10. European Economic Area (GDPR)

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR. We process personal data based on the following legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.

11. Cookies

We use the following types of cookies:

• Essential cookies — required for basic website functionality.
• Analytics cookies — help us understand how visitors interact with our website.
• Preference cookies — remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: hello@zn-systems.com

Website: zn-systems.com/#contact