Terms & Conditions

1. Acceptance of Terms

By accessing or using the ZN Systems website (zn-systems.com) and our software development services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

2. About ZN Systems

ZN Systems is a software development company providing custom software development, business systems, AI automation, and API integration services. We work with companies across the US, UK, and globally, with our development team based in Pakistan.

3. Services

ZN Systems provides the following services:

• Custom software development and web application design
• Business management systems and internal tools
• AI automation, AI assistants, and AI agents
• API integrations and data synchronization
• Consulting and technical strategy

All services are governed by a separate Statement of Work (SOW) or project agreement that defines the specific scope, timeline, deliverables, and pricing for each engagement.

4. Project Agreements

Before any project begins, ZN Systems and the client will agree on a written scope of work that outlines the project requirements, timeline, deliverables, and pricing. These project-specific agreements form part of these Terms & Conditions. In the event of a conflict between these general terms and a project agreement, the project agreement shall take precedence for that specific engagement.

5. Pricing and Payment

• Pricing is provided in the project agreement or proposal. All prices are quoted in USD unless otherwise stated.
• Invoices are due within 14 days of issue unless otherwise agreed in writing.
• Late payments may incur a 1.5% monthly interest charge on the outstanding balance.
• Work may be paused if payment is overdue by more than 30 days.
• For ongoing work, ZN Systems reserves the right to adjust pricing with 30 days written notice.

6. Intellectual Property

Upon full payment for a project, the client receives ownership of all custom code, designs, and deliverables created specifically for that project. ZN Systems retains the right to:

• Use general knowledge, skills, techniques, and know-how gained during the project for future work.
• Reference the project in marketing materials, unless the client requests otherwise in writing.
• Retain ownership of any pre-existing tools, libraries, frameworks, or code that existed before the project began.

Third-party libraries and frameworks used in the project remain subject to their own licenses.

7. Confidentiality

Both parties agree to keep confidential any proprietary information, trade secrets, business data, and technical details shared during the course of the engagement. This obligation continues for 2 years after the end of the project, or as otherwise specified in the project agreement.

8. Client Responsibilities

The client is responsible for:

• Providing timely access to necessary data, systems, APIs, and credentials required for the project.
• Designating a primary point of contact for project communications and approvals.
• Reviewing and providing feedback on deliverables within the agreed review periods.
• Ensuring that content and data provided to ZN Systems do not infringe on third-party rights.

9. Warranties and Limitations

ZN Systems warrants that all services will be performed in a professional and workmanlike manner, consistent with generally accepted industry standards. However:

• Software is provided “as is” after the agreed warranty period (typically 30 days post-launch for bug fixes).
• ZN Systems is not responsible for issues caused by third-party services, hosting environments, or client modifications after handoff.
• In no event shall ZN Systems be liable for any indirect, incidental, special, consequential, or punitive damages.
• Total liability under any project agreement shall not exceed the total fees paid by the client for that project.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ZN Systems shall not be liable for any loss of profits, loss of data, business interruption, or any indirect, incidental, or consequential damages arising out of or in connection with the use of our services, even if we have been advised of the possibility of such damages.

11. Termination

Either party may terminate a project agreement under the following conditions:

• With 14 days written notice for ongoing engagements.
• Immediately if the other party breaches a material term of the agreement and fails to cure within 7 days of written notice.
• Upon termination, the client will pay for all work completed up to the date of termination.
• All completed work and deliverables will be delivered to the client upon receipt of final payment.

12. Force Majeure

Neither party shall be liable for any delay or failure in performance resulting from causes beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, power outages, internet disruptions, or other force majeure events.

13. Governing Law

These Terms & Conditions and any project agreements shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these terms shall be resolved through good-faith negotiation first, followed by binding arbitration if necessary.

14. Changes to These Terms

ZN Systems reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the website or services after changes are posted constitutes acceptance of the revised terms.

15. Contact

For questions about these Terms & Conditions, contact us at hello@zn-systems.com or through our contact page.